-
- Gateway Stage
How organisations in retail, travel, hospitality and digital platforms are adapting internal systems to operate within shared, cross-sector customer journeys , and what this looks like in practice acr … -
- Gateway Stage
How organisations across travel, hospitality, retail and mobility are working with platform partners and data providers to respond to real-world signals such as location, weather and live events and w … -
- Gateway Stage
What changed when organisations moved to customer-led execution across connected journeys and how working with platforms, suppliers and service providers shaped measurable growth in practice? What cha … -
- Supernova Theatre
A single evening at home is now the most concentrated commerce environment in modern life, where media, food, retail and identity converge in real time. The sofa economy is no longer passive consumpti … -
- Changemaker Theatre
-
- Changemaker Theatre
AI is no longer just optimising single businesses , it's becoming the connective layer that lets brands, platforms and retailers build shared commerce experiences across sectors that never used to wor … -
- Changemaker Theatre
Identity is becoming the backbone of cross-sector ecosystem, but also the primary battleground for control and value capture How identity is governed across multiple organisations in shared ecosystems … -
- Gateway Stage
What changed when organisations implemented personalisation across connected services, and which approaches improved performance in practice versus adding complexity? Where personalisation delivered m … -
- Changemaker Theatre
No single organisation now owns the full path from demand to fulfilment. Retailers depend on delivery platforms, delivery platforms depend on payments and identity infrastructure, and pricing engines … -
- Changemaker Theatre
As consumers move across platforms, the decision moment when discovery leads to purchase is increasingly fragmented. This session will explore how platforms like TikTok and Pinterest are changing how …Sponsored by:
-
- Supernova Theatre
Fans are no longer episodic audiences. They are continuously engaged relationships spanning sport, media, retail, and lifestyle How do you turn fans into 24/7 commerce and content audiences, not just … -
- Supernova Theatre
Health and behavioural data is increasingly shaping decisions across everyday categories How is Bio metric and behavioural data actually influencing decisions in food, travel and retail today? Where d … -
- Changemaker Theatre
Today's consumers move seamlessly between physical and digital environments, so media strategies must do the same. This session explores how brands can transform in-store screens, hotel TVs, DOOH, CTV … -
- Gateway Stage
This session explores how companies are integrating AI and robotics into customer-facing operations to drive efficiencies, improve service delivery, and reshape the customer journey. Hear from industr … -
- Supernova Theatre
Airports are no longer transit spaces, they are high-density commerce systems where identity, intent, and impulse converge within a fixed window of time. Who owns the passenger in the 90-minute window … -
- Gateway Stage
This session dives into the complexities of optimising transaction completion across multiple touchpoints, highlighting common pitfalls and strategies for seamless customer experiences. Identifying ke … -
- Changemaker Theatre
Wearables are becoming less about devices and more about the customer relationship they enable. Health, retail, sport and lifestyle brands are exploring how personal data can create more relevant expe … -
- Changemaker Theatre
Loyalty programs are evolving, and companies in sectors like travel, finance, and retail are finding new ways to integrate shared value models. How do companies in travel, finance, and retail align lo …Sponsored by:
-
- Gateway Stage
How organisations turned customer journey challenges into lasting operational improvements and what the rest of the industry can learn from them How leading organisations identified friction points ac … -
- Changemaker Theatre
The traditional path-to-purchase is dead; replaced by a high-frequency, split-second decision loop that plays out on the couch every weekend. For brands operating in live entertainment, sports betting … -
- Changemaker Theatre
How do consumers moves from the first digital touchpoint to in-trip applications, such as adding car rentals, pre-booking on-site holiday park entertainment, or upgrading dining experiences post-purch … -
- Changemaker Theatre
What does it take to break through in a crowded category and turn distinctiveness into commercial impact? Hear from three completely different category trailblazers -Lebara, Monzo and Hastings Direct - on what actually drove their success, and the unlikely thread that connects them
- What did you refuse to look, sound or behave like, that everyone else in your category took for granted?
- Crowded categories usually compete on price or product spec so how did you make the conversation about something else entirely?
- Telecoms, insurance and banking look nothing alike on paper, what is the one thing all three of you did that made distinctiveness commercial, not just memorable?
Chairperson -
- Gateway Stage
Panel Discussion: Getting Customer Experience Transformation Right: What the Evidence Actually ShowsOrganisations across every sector have invested heavily in customer experience transformation. Some have seen measurable returns. Many haven't. This session cuts through the case study polish to exami … -
- Gateway Stage
Retail media is becoming a shared commercial layer connecting retailers, brands, platforms and media agencies, but value creation depends on how effectively these organisations align around moments of … -
- Gateway Stage
What media and entertainment organisations have learned about building subscription models at scale and what those lessons reveal for other industries developing or refining recurring revenue strategi … -
- Gateway Stage
What changed when platforms and brands built direct paths from content to purchase and which approaches delivered measurable commercial results versus adding complexity What was built to connect conte …Sponsored by:
-
- Supernova Theatre
-
- Supernova Theatre
-
- Supernova Theatre
-
- Supernova Theatre
)
14–15 October 2026
Olympia London
)
The Cross-Sector Commerce Summit
14–15 October 2026 | Olympia London
)
14–15 October 2026
