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PANEL: Building Resilient Cross-Company Customer Journeys
how organisations turned customer journey challenges into lasting operational improvements and What the rest of the industry can learn from them - how leading organisations identified friction points across platforms, providers and service operators and used them as a catalyst for stronger collaboration - the systems, processes and handoffs that were redesigned to create more seamless end-to-end experiences - how clearer ownership and accountability between partners unlocked faster resolution and better outcomes for customers - Which cross-partner improvements delivered real performance gains and the honest lessons from What took longer to scale than expected
