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Panel Discussion: Building Resilient Cross-Company Customer Journeys
- How organisations turned customer journey challenges into lasting operational improvements and what the rest of the industry can learn from them
- How leading organisations identified friction points across platforms, providers and service operators and used them as a catalyst for stronger collaboration
- The systems, processes and handoffs that were redesigned to create more seamless end-to-end experiences
- How clearer ownership and accountability between partners unlocked faster resolution and better outcomes for customers
- Which cross-partner improvements delivered real performance gains and the honest lessons from what took longer to scale than expected
