The Mix: Strategy & Delivery

The event is a calculated balance between those setting the vision and those making it happen:

Who Attends?

At CustomerX, we’re bringing together 5,000+ peers to dismantle the boundaries between retail, hospitality, finance, technology, travel, and media. 

This is the only place designed for leaders to actively reallocate budget and forge the cross-sector partnerships required to win a larger share of your customers' attention… and wallet.

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A Cross-Sector Collision

Your customer doesn't live in a silo, and at CustomerX, neither does your network. You will meet peers from across the entire consumer economy:                 

Retail & D2C (e.g., M&S, Zara, Next).       

Finance & Fintech (e.g., Monzo, Revolut, Amex).
Travel & Leisure (e.g., Trainline, Uber, TUI). Hospitality (e.g Starbucks, Stonegate, Wagamama)
Entertainment & Media (e.g., Netflix, ITV, Sky). FMCG & CPG (e.g., Diageo, PepsiCo, L'Oreal).
Attendees by sector.
Seniority.

The Specialists

Heads of Department and Delivery Experts who own the "enabling layer"; the data, workflow, and governance that makes the strategy stick.

The Decision Makers

C-suite and Directors from the UK's leading brands who are reallocating budget and setting the commercial intent.

The following companies are examples of the cross-sector brands and innovators we expect to be present,
making CustomerX the most influential gathering for a redefined marketplace:

 

who you'll meet

Titles you’ll meet at CustomerX

  • Head of Retail Operations

  • Marketplace Director

  • Omnichannel Strategy Director

  • Director of Commerce Media

  • Head of Retail Media Network

  • Director of Media & Audience Monetisation

  • Head of Advertising Partnerships

  • Director of Guest Experience

  • Commercial Partnerships Manager

  • Head of Loyalty & Membership

  • Director of Decision Science

  • Director of Ecosystem Partnerships

  • Director of Retail Media / Commerce Media

  • Head of Service Transformation

  • Customer Operations Director

  • Customer Insights Director

  • Director of AI Strategy

  • Head of Agentic Commerce

  • Head of Customer Strategy

  • Director of Media Strategy

  • CMO

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