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Sponsored by:
THE COMMITMENT
What attending actually means
Two half-day morning sessions, one on each day of CustomerX.
Come to one, or come to both — the room resets each day!
DAY 1 - WED 14 OCT
AI That Delivers
10:00 | The AI-Empowered Customer
11:00 | AI in Commercial Teams
12:00 | AI for Operational Advantage
DAY 2 - THURS 15 OCT
Reinventing What’s Next
10:00 | AI and Business Model Reinvention
11:00 | Navigating AI Risk, Trust, and Governance
12:00 | Commerce 2030: What the Trailblazers are Betting On
Your afternoons stay free. The Think Tank runs mornings only, so you're clear to work the rest of CustomerX — the show floor, 1:1 meetings, and the other stages — in the afternoon, both days.
THE AGENDA
Three sessions a day. Closed door discussions.
Think Tanks
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Customers are no longer navigating journeys alone. AI agents increasingly compare, shortlist, negotiate, and transact on their behalf. Discovery is fragmenting across assistants, feeds, and embedded e …
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AI is embedded across digital products, marketing, sales, and service, but measurable impact remains inconsistent. So what is actually driving commercial performance? - Where is AI improving conversio …
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AI is reshaping the commercial engine behind the experience, impacting everything from pricing and supply chains to service operations and decision automation. - AI-driven forecasting, pricing, and re …
Think Tanks
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AI is not just improving margins, it is reshaping how value is created, packaged, and monetised Moving from product margins to data, insight, and decision monetisation Becoming platforms, ecosystems, …
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Speed-to-market with AI is tempting, but the downside risks are real. What are the risks of prioritizing speed across compliance, trust and reputation's? Understanding emerging AI regulation and what …
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A forward-looking chat with the visionaries, going beyond the tools to explore where they think AI Commerce will be in the next few years Will AI agents weaken or strengthen brand relationships? Which …
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We have moved past the era of separate industries competing for the same transaction; we are now in the Post-Channel Era, where focus converges entirely on the customer’s life, not just the touchpoint.
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A 400-capacity space dedicated to the how. We move past the polished highlight reels to focus on implementation stories that admit the mess—the projects that succeeded because of, or despite, significant obstacles.
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Designed for leaders who need to bridge the gap between high-level strategy and technical delivery. We strip away the vendor jargon and replace it with practical methods, patterns, and tools you can actually use.
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The Executive Briefs are our "vetted" spaces for decision-grade discussion. We move past stage-managed presentations to focus on the strategic trade-offs that determine board-level success.
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Located in themed hubs across the show floor, the Learning Labs are high-impact, vendor-led sessions designed to show you exactly how to solve the friction points in your customer journey.
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This theatre is a high-energy mix of live shopping in action and "under the hood" analysis, showing you exactly how to turn engagement into instant conversion.
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Unscripted conversations with commerce trailblazers. We strip away the slide decks and the corporate script to get to the grit. The bold ideas and insights that are actually moving the needle.