Experience CustomerX

CustomerX isn’t another retail or marketing show - it’s the first event built for the new reality of commerce.

It’s the first event uniting sectors, services, collaborators, solutions, business models and inspiration - helping you to cut loose from linear, incremental progress and jump to innovative, radical and fresh customer approaches. 

Ideas outside of your sector and current business model.

Across five main stages, four immersive workshops, and a packed show floor, discover the strategies, partnerships, and technologies that will drive the next decade of customer-centric growth.

Learn what’s next. Meet who matters. Build what’s coming.

 

What to Expect

Connect Hosted Meetings

Curated Connections

Designed exclusively for senior executives, our curated 1-to-1 meetings eliminate guesswork. Connect directly with the right commercial leaders across industries to forge high-impact partnerships and guarantee a return on your time.

Live Shopping Studio

The Heart of the Show

The definitive gathering point for industry pioneers and decision-makers. Whether you’re looking to decompress between sessions or dive into a deep-dive strategy session over a drink, this is where the most valuable connections are forged.

AI Lounge

The Agentic AI Lounge

Explore the technologies that are actively redefining the customer journey. See the latest data, creative, and AI solutions driving monetisation - from cutting-edge measurement tools and platforms to the next generation of customer experience tech.

Curated Innovation Tours 

Your time is your most valuable asset. Our curated Discovery Trails are designed to cut through the noise, guiding you directly to the innovations and partners that align with your strategic goals. 

Exhibtors

Where Data Meets Discovery

Designed as a dedicated sanctuary for brands, retailers, and agencies, this is the space to discuss retail media networks, closed-loop measurement, and the next generation of the shopper journey.

Supernova stage

RetailCraft Network

The Retail Craft Network is an invitation-only sanctuary designed for our speakers and VIP delegates. It is a refined environment where the industry’s architects can step away from the noise to connect, collaborate, and recharge in total comfort.


Experience CustomerX at the all-new Olympia London

London Olympia has undergone £1.3 billion transformation that has turned the UK’s most iconic event venue into a global destination for creativity, culture, and commerce.

We chose the new Olympia because a redefining event needs a redefined space. This is not the Olympia of the past, it is a launchpad for the future.


 

  • Olympia corridor
  • Olympia London
Stéphane de La Faverie

"I don't see where we sell to be either within four walls or a digital platform. The reality is consumers may discover a brand or product on social media or in a store. There's so many entry points. How do you make sure that you retain them through the journey?"

Stéphane de La Faverie
CEO |  Estee Lauder
Mohsen Ghasempour
"I think every organisation needs to think about a new way of connecting to the new generation of customers."
Mohsen Ghasempour
Group AI Director |  Kingfisher

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