Panel Discussion: Subscription Economy Lessons from Media & Entertainment

15 Oct 2026
Gateway Stage
  • What media and entertainment organisations have learned about building subscription models at scale and what those lessons reveal for other industries developing or refining recurring revenue strategies
  • What worked (and didn't) in building large-scale subscription models within media and entertainment, and lessons learned for other sectors
  • How collaboration with platforms, payment providers and distribution partners shaped retention and churn outcomes
  • Which subscription mechanics translate across industries and which do not
  • What retail, travel, mobility and service businesses can learn from entertainment subscription systems
Moderator
Matteo Costa
Matteo Costa, Loyalty Expert and Customer and Commercial Strategist
Speakers
Ammar Qureshi
Ammar Qureshi, Director of CRM - FMR. BABBEL
Helen Ward
Helen Ward, VP Growth - MARQUEE TV
Pauline Delalandre
Pauline Delalandre, Head of Customer Experience - THE GUARDIAN