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11:00
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The impact of TikTok Shop doesn't stop at the checkout. The brands winning on the platform are seeing it ripple out much further, from stronger retail sell-through and branded search to new audiences …Sponsored by:
11:30
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How organisations turned customer journey challenges into lasting operational improvements and what the rest of the industry can learn from them How leading organisations identified friction points ac …
12:20
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As customer expectations continue to evolve, flexibility is becoming one of the most important drivers in delivery and returns. Tim Davies will explore why Out of Home is moving from a niche option t …Sponsored by:
13:45
14:10
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Retail media is becoming a shared commercial layer connecting retailers, brands, platforms and media agencies, but value creation depends on how effectively these organisations align around moments of …
15:00
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What changed when platforms and brands built direct paths from content to purchase and which approaches delivered measurable commercial results versus adding complexity What was built to connect conte …Sponsored by:
11:00
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How organisations in retail, travel, hospitality and digital platforms are adapting internal systems to operate within shared, cross-sector customer journeys , and what this looks like in practice acr …Moderator
11:30
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What media and entertainment organisations have learned about building subscription models at scale and what those lessons reveal for other industries developing or refining recurring revenue strategi …
12:25
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How organisations across travel, hospitality, retail and mobility are working with platform partners and data providers to respond to real-world signals such as location, weather and live events and w …
14:00
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- Shopper discovery through to the basket - how brands can increase AI answer visibility and sales
- The importance of PDPs as an AI answer source (Tesco highlights)
- How consistent brand product truth wins the shopper and the machine
Sponsored by:
Moderator
14:30
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Panel Discussion: Getting Customer Experience Transformation Right: What the Evidence Actually ShowsOrganisations across every sector have invested heavily in customer experience transformation. Some have seen measurable returns. Many haven't. This session cuts through the case study polish to exami …
What you’ll leave with
The Gateway Stage is your shortcut to an operational "Move":
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The Enabler Shortlist: A hand-picked list of partners and tools to deploy next.
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Standard Patterns: Tried-and-tested operational approaches for your "Enabling Layer".
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Deployment Plan: A clear checklist to take back to your tech and ops teams.
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We have moved past the era of separate industries competing for the same transaction; we are now in the Post-Channel Era, where focus converges entirely on the customer’s life, not just the touchpoint.
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A 400-capacity space dedicated to the how. We move past the polished highlight reels to focus on implementation stories that admit the mess—the projects that succeeded because of, or despite, significant obstacles.
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Designed for leaders who need to bridge the gap between high-level strategy and technical delivery. We strip away the vendor jargon and replace it with practical methods, patterns, and tools you can actually use.
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The Think Tanks are closed door sessions for senior leaders. We move past stage-managed presentations to focus on the strategic trade-offs that determine board-level success.
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