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"Twenty-two years ago, when we launched Internet RetailIng - the UK’s first e-commerce event - the energy was electric. We were sitting at a massive inflection point where digital was about to rewrite every rule in the book. Today, we are at a similar tipping point …except this time, it isn’t just one industry changing; it’s every industry colliding.
Your customers don't think in 'sectors.' They move seamlessly from shopping to dining, from traveling to streaming, connecting every decision and every pound spent to the moments that delight, solve, and inspire them.
CustomerX is your opportunity to step out of your industry bubble. We’ve intentionally designed the event to challenge the status quo, to create environments for learning, collaboration and networking.
It is built for leaders who recognise that winning 'share of wallet' now means winning 'share of life'."
Ian Jindal
Founder, CustomerX
CustomerX is your opportunity to:
✔ Collaborate, copy and compete with peers both in and out of your sector.
✔ Forge new cross-sector customer acquisition partnerships.
✔ Curated Discovery Trails - innovation tours designed to cut through the noise, guiding you directly to the innovations and partners that align with your strategic goals.
✔ Find new technologies that best serve your customers cross-sector.
✔ Learn how to reach new customers in sectors you don’t yet serve to enter new markets.
✔ Join our Commerce MediaX, Customer Experience and Commerce AI Summit Exec Briefs - deep, Think Tank format discussions fuelled by the panel and roundtable setup hosted by a RetailX moderator.
CustomerX 2026 takes place at the all-new Olympia London
London Olympia has undergone £1.3 billion transformation that has turned the UK’s most iconic event venue into a global destination for creativity, culture, and commerce.
We chose the new Olympia because a redefining event needs a redefined space. This is not the Olympia of the past, it is a launchpad for the future.
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"I don't see where we sell to be either within four walls or a digital platform. The reality is consumers may discover a brand or product on social media or in a store. There's so many entry points. How do you make sure that you retain them through the journey?"
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"I think every organisation needs to think about a new way of connecting to the new generation of customers."