Experience CustomerX

CustomerX isn’t another retail or marketing show. It’s the first event uniting sectors, services, collaborators, solutions, business models and inspiration - helping you to cut loose from linear, incremental progress and jump to innovative, radical and fresh customer approaches. 

Ideas outside of your sector and current business model.

Find new ways, partners, and capabilities from those approaching the customer with commercial intent. Success depends on how well industries connect, share data, and collaborate for mutual advantage - and CustomerX is where that connection happens.

Across five main stages, four immersive workshops, and a packed show floor, discover the strategies, partnerships, and technologies that will drive the next decade of customer-centric growth.

Conversations That Drive Business

Build powerful connections
Join over 5,000 attendees from across Europe. With networking, lounges, and dedicated conversation time built into the event, you’ll form relationships that genuinely move your business forward.
Curated 1-2-1 Meetings

The CustomerX matchmaking service helps you connect 1:1 with the people most relevant to your business. 

The CustomerX App

Plan your experience and make the most of your time. Search the attendee list, send messages, and arrange meetings before, during, and after the event.

Who should attend?

Sectors

Retailers, Brands, D2C, FMCG, CPG, Grocery, Agencies, Travel, Leisure, Hospitality, Entertainment, Media, Platforms

Functions

E-commerce, IT, Digital, Marketing, Advertising, Strategy, Insights, Operations, Loyalty, CRM, AI/VR, Procurement, Delivery

Titles

Heads of Department, Directors, Senior Managers, C-Level Executives

CustomerX 2026 takes place at the all-new Olympia London

London Olympia has undergone £1.3 billion transformation that has turned the UK’s most iconic event venue into a global destination for creativity, culture, and commerce.

We chose the new Olympia because a redefining event needs a redefined space. This is not the Olympia of the past, it is a launchpad for the future.

Olympia Venue

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