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"Twenty-two years ago, when we launched Internet RetailIng - the UK’s first e-commerce event - the energy was electric. We were sitting at a massive inflection point where digital was about to rewrite every rule in the book. Today, we are at a similar tipping point …except this time, it isn’t just one industry changing; it’s every industry colliding.
Your customers don't think in 'sectors.' They move seamlessly from shopping to dining, from traveling to streaming, connecting every decision and every pound spent to the moments that delight, solve, and inspire them.
CustomerX is your opportunity to step out of your industry bubble. We’ve intentionally designed the event to challenge the status quo, to create environments for learning, collaboration and networking.
It is built for leaders who recognise that winning 'share of wallet' now means winning 'share of life'."
Ian Jindal
Founder, CustomerX
CustomerX is your opportunity to:
✔ Collaborate, copy and compete with peers both in and out of your sector.
✔ Forge new cross-sector customer acquisition partnerships.
✔ Find new technologies that best serve your customers cross-sector.
✔ Learn how to reach new customers in sectors you don’t yet serve to enter new markets.
✔ Join our CommerceAI, Commerce Media, and Marketplaces Think Tanks - deep discussions fuelled by the panel and roundtable setup hosted by a RetailX moderator.
From cross-sector inspiration on the Changemaker Theatre to practical learning in Think Tanks, discover what’s shaping the future of customer experience and how to put it into practice.
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The impact of TikTok Shop doesn't stop at the checkout. The brands winning on the platform are seeing it ripple out much further, from stronger retail sell-through and branded search to new audiences …Sponsored by:
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As customer expectations continue to evolve, flexibility is becoming one of the most important drivers in delivery and returns. Tim Davies will explore why Out of Home is moving from a niche option t …Sponsored by:
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Changemaker Theatre
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A single evening at home is now the most concentrated commerce environment in modern life, where media, food, retail and identity converge in real time. The sofa economy is no longer passive consumpti …
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No single organisation now owns the full path from demand to fulfilment. Retailers depend on delivery platforms, delivery platforms depend on payments and identity infrastructure, and pricing engines …
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As >3bn consumers and shoppers use LLMs like ChatGPT and Gemini, upgrading your PDP, owned and earned properties with the right hero product attributes and claims is the next frontier of sales growth. …Sponsored by:
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KEYNOTE: The New Customer Journey: How Social and AI Are Reshaping Discovery, Decisions and CommerceAI is no longer just optimising single businesses , it's becoming the connective layer that lets brands, platforms and retailers build shared commerce experiences across sectors that never used to wor …
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Airports are no longer transit spaces, they are high-density commerce systems where identity, intent, and impulse converge within a fixed window of time. Who owns the passenger in the 90-minute window …
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How organisations in retail, travel, hospitality and digital platforms are adapting internal systems to operate within shared, cross-sector customer journeys , and what this looks like in practice acr …
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How organisations across travel, hospitality, retail and mobility are working with platform partners and data providers to respond to real-world signals such as location, weather and live events and w …
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- Shopper discovery through to the basket - how brands can increase AI answer visibility and sales
- The importance of PDPs as an AI answer source (Tesco highlights)
- How consistent brand product truth wins the shopper and the machine
Sponsored by:
Changemaker Theatre
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Fans are no longer episodic audiences. They are continuously engaged relationships spanning sport, media, retail, and lifestyle How do you turn fans into 24/7 commerce and content audiences, not just …
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In prestige beauty retail, attracting users to an app is only half the battle; keeping them engaged and driving them to purchase is the real challenge. This session explores how Sephora revolutionized …Sponsored by:
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Identity is becoming the backbone of cross-sector ecosystem, but also the primary battleground for control and value capture How identity is governed across multiple organisations in shared ecosystems …
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Successful places are more than commercial developments, they build a strong identity and sense of belonging that attracts customers, residents, investors, and communities over time What does it take …
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"I don't see where we sell to be either within four walls or a digital platform. The reality is consumers may discover a brand or product on social media or in a store. There's so many entry points. How do you make sure that you retain them through the journey?"
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"I think every organisation needs to think about a new way of connecting to the new generation of customers."