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Which best describes your company?
One tap — it decides which pass you need.
Commercial Leaders Pass
For brand-side leaders at retailers, brands, marketplaces, travel, leisure, hospitality, finance and media businesses.
- Full two-day access to every stage, theatre and networking space
- 3 matched 1-2-1 meetings — 10 minutes each with solution providers relevant to what you’re working on this year. You approve every match and set your own times.
- Delegate list access in the event app ahead of the doors opening
- CustomerX Report — complimentary copy of the CustomerX cross-sector report
7 questions. About 2 minutes. Confirmed by email straight away.
Can’t commit to meetings? Talk to the delegate team and we’ll find the right option for you.
Agency & Advisory Pass
For agencies, consultancies and advisers working with consumer-facing businesses.
- Full two-day access on the same footing as brand-side delegates
- Delegate list access in the event app ahead of the doors opening
- Team rates from three people upwards — ask the team
7 questions. About 2 minutes. Confirmed by email straight away.
Building technology rather than advising on it? You need the Technology Provider Pass .
Technology Provider Pass
For companies providing technology, platforms, software or technical solutions to consumer-facing businesses.
- Full two-day access to every stage, theatre and networking space
- Delegate list access in the event app ahead of the doors opening
7 questions. About 2 minutes. Confirmed by email straight away.
Most technology providers come as sponsors or exhibitors. See what that includes before buying a delegate pass.
Press Pass
For accredited journalists, editors and industry analysts covering the commerce economy.
- Full two-day access to every stage and theatre
- Delegate list access in the event app ahead of the doors opening
- Speaker and sponsor introductions arranged by the press team
- Press room with desk space and embargoed announcements
Reviewed by the press team within two working days.
Every CustomerX pass includes
- Two days of content across all theatres
- Thousands of senior leaders from retail, brands, marketplaces, travel, leisure, hospitality, finance, media and tech
- Cross-sector agenda — growth, loyalty, commerce, CX, data, AI, retail media, partnerships
- Full show floor access, meeting spaces and live experience areas
- Delegate list access in the event app ahead of the doors opening
Not quite you? Compare all four passes
- 5 stages and theatres, one agenda
- 14–15 Oct Olympia London, 9.00am start
How the 1-2-1 meetings work
Three 10-minute conversations — 30 minutes across two days. We match you with solution providers based on what you’re working on. You approve every match and set your own availability, and nothing is booked without you. It’s why the Commercial Leaders Pass is free, and why brand-side leaders come back.
Registering for a colleague?
Each pass needs its own work email and mobile number, so send them the link rather than registering on their behalf — it saves a bounced confirmation on the door.