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KEYNOTE: Breathing Life Into Journey Based Growth Across Connected Sectors
- How organisations in retail, travel, hospitality and digital platforms are adapting internal systems to operate within shared, cross-sector customer journeys , and what this looks like in practice across delivery, service and fulfilment environment
- How cross-sector journeys change how marketing, service and operations teams work together in live environments
- What has been built to connect systems across retail, travel, platforms and service providers •
- Where collaboration between sectors improves performance and also where it breaks in execution
- What operational signals show when cross-sector journey models are actually working
