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Supernova Theatre
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Chair and Sponsor setting the commercial context and scene for the Threenote about to happen, then welcoming speakers to the stage.
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A single evening at home is now the most concentrated commerce environment in modern life, where media, food, retail and identity converge in real time. The sofa economy is no longer passive consumpti …
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Chair and Sponsor setting the commercial context and scene for the Threenote about to happen, then welcoming speakers to the stage.
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Airports are no longer transit spaces, they are high-density commerce systems where identity, intent, and impulse converge within a fixed window of time. Who owns the passenger in the 90-minute window …
Changemaker Theatre
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Leading companies are building ecosystems by forging strategic partnerships that blend services, platforms, and industries like finance, healthcare, and retail. In this guest session, we'll look at ho …
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Loyalty programs are evolving, and companies in sectors like travel, finance, and retail are finding new ways to integrate shared value models. How do companies in travel, finance, and retail align lo …
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As consumers move across platforms, the decision moment when discovery leads to purchase is increasingly fragmented. This session will explore how platforms like TikTok and Pinterest are changing how …
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Hear first hand how leading brands are unifying fragmented identities across sectors to turn guest, shopper, viewer, into a single, consent-driven customer graph that drives measurable growth. How are …
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As wearables evolve from fitness trackers to real-time, context-driven tools, brands in health, retail, and entertainment are working together to create immersive, personalized experiences that adapt …
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Consumers are no longer in discrete purchase moments they are continuously active across multiple buying environments. How do organisations manage demand that never truly stops or resets? Where does r …
Gateway Stage
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What changed when organisations moved to customer-led execution across connected journeys and how working with platforms, suppliers and service providers shaped measurable growth in practice? What cha …
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how organisations turned customer journey challenges into lasting operational improvements and What the rest of the industry can learn from them - how leading organisations identified friction points …
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This session dives into the complexities of optimising transaction completion across multiple touchpoints, highlighting common pitfalls and strategies for seamless customer experiences. - Identifying …
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What changed when organisations implemented personalisation across connected services, and Which approaches improved performance in practice versus adding complexity? - Where personalisation delivered …
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Retail media is becoming a shared commercial layer connecting retailers, brands, platforms and media agencies, but value creation depends on how effectively these organisations align around moments of …
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What changed when platforms and brands built direct paths from content to purchase and which approaches delivered measurable commercial results versus adding complexity What was built to connect con …
Supernova Theatre
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Fans are no longer episodic audiences. They are continuously engaged relationships spanning sport, media, retail, and lifestyle How do you turn fans into 24/7 commerce and content audiences, not just …
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Health and behavioural data is increasingly shaping decisions across everyday categories - How is Bio metric and behavioural data actually influencing decisions in food, travel and retail today? - Whe …
Changemaker Theatre
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As customer value spans multiple organisations, platforms and infrastructure providers, growth increasingly depends on how commercial outcomes are aligned across interdependent systems rather than own …
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Residential, hospitality and retail models are converging as organisations extend into living environments, requiring new forms of partnership between developers, service operators and consumer brands …
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Today's consumers move seamlessly between physical and digital environments, so media strategies must do the same. This session explores how brands can transform in-store screens, hotel TVs, DOOH, CTV …
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Identity is becoming the backbone of cross-sector ecosystem, but also the primary battleground for control and value capture - How identity is governed across multiple organisations in shared ecosyste …
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The traditional path-to-purchase is dead; replaced by a high-frequency, split-second decision loop that plays out on the couch every weekend. For brands operating in live entertainment, sports betting …
Gateway Stage
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How organisations in retail, travel, hospitality and digital platforms are adapting internal systems to operate within shared, cross-sector customer journeys , and what this looks like in practice acr …
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What media and entertainment organisations have learned about building subscription models at scale and what those lessons reveal for other industries developing or refining recurring revenue strategi …
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How organisations across travel, hospitality, retail and mobility are working with platform partners and data providers to respond to real-world signals such as location, weather and live events and w …
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This session explores how companies are integrating AI and robotics into customer-facing operations to drive efficiencies, improve service delivery, and reshape the customer journey. Hear from industr …
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Organisations across every sector have invested heavily in customer experience transformation. Some have seen measurable returns. Many haven't. This session cuts through the case study polish to exami …
