KEYNOTE: When Ocado Hooked up with Tesco to Link AI & Robotics to Better Customer Experiences

This session explores how companies are integrating AI and robotics into customer-facing operations to drive efficiencies, improve service delivery, and reshape the customer journey. Hear from industry leaders about scaling automation in real-time environments

• What operational challenges do companies face when scaling AI and robotics across customer touchpoints?
• How are AI and robotics used in combination to deliver operational efficiencies and enhanced customer experience?
• What lessons have emerged from early-stage implementations of AI and robotics in customer-facing environments?
• How can AI and robotics collaborate with human staff for better service outcomes?