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Sponsored by:
THE COMMITMENT
What attending actually means
Two half-day morning sessions, one on each day of CustomerX.
Come to one, or come to both — the room resets each day!
Each hour splits evenly: 30 minutes of panel provocation, then 30 minutes of discussion. Every attendee brings live problems to the table; the room works through it together.
DAY 1 - WED 14 OCT
Long Tail, Structures & the Consumer Reset
10:00 | The Long Tail: SMB & Challenger Brands
11:00 | Retail Media Structures: Good, Bad, Ugly
12:00 | The Consumer Behaviour Reset
DAY 2 - THURS 15 OCT
AI, In-Store & Joined-Up Planning
10:00 | How AI Is Reshaping Retail Media
11:00 | In-Store Retail Media: Undervalued
12:00 | Joined-Up Media Planning
Your afternoons stay free. The Think Tank runs mornings only, so you're clear to work the rest of CustomerX -
the show floor, 1:1 meetings, and the other stages - in the afternoon, both days.
THE AGENDA
Three sessions a day. Closed door discussions.
Think Tanks
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Small and mid-sized brands are one of retail media's biggest untapped opportunities but most networks are still built for enterprise buyers. This session looks at how RMNs why the networks that do it …
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The structures powering retail media vary wildly, from slick, scalable operations that genuinely serve brand partners, to fragmented, siloed setups that frustrate everyone involved. This session gets …
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Retail Media is downsteam of what is happening in the wider world. This session brings together leaders from across the retail and brand landscape to map the macro shifts that are quietly, and not so …
Think Tanks
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For retailers and RMNs, AI is reshaping how networks are built and operated. For brands, the question is simpler: is it actually delivering better outcomes, or just more complexity? We'll cut through …
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The store remains the single most powerful moment in the shopper journey the place where the vast majority of purchase decisions are made or confirmed. Yet instore retail media consistently loses the …
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The best partnerships aren't built around inventory; they're built around objectives. This session explores what it actually takes to shift from channel-first selling to campaign-first planning how to …
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We have moved past the era of separate industries competing for the same transaction; we are now in the Post-Channel Era, where focus converges entirely on the customer’s life, not just the touchpoint.
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A 400-capacity space dedicated to the how. We move past the polished highlight reels to focus on implementation stories that admit the mess—the projects that succeeded because of, or despite, significant obstacles.
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Designed for leaders who need to bridge the gap between high-level strategy and technical delivery. We strip away the vendor jargon and replace it with practical methods, patterns, and tools you can actually use.
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The Executive Briefs are our "vetted" spaces for decision-grade discussion. We move past stage-managed presentations to focus on the strategic trade-offs that determine board-level success.
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Located in themed hubs across the show floor, the Learning Labs are high-impact, vendor-led sessions designed to show you exactly how to solve the friction points in your customer journey.
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This theatre is a high-energy mix of live shopping in action and "under the hood" analysis, showing you exactly how to turn engagement into instant conversion.
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Unscripted conversations with commerce trailblazers. We strip away the slide decks and the corporate script to get to the grit. The bold ideas and insights that are actually moving the needle.