Commercial Leaders
Solution Providers
Sessions
Closed Door Think Tanks
1:1 Meetings

2026 Speakers

We’ve built a powerhouse agenda around the people, partnerships and practical strategies redefining how brands compete for customer attention, loyalty and spend - with more senior voices and cross-sector leaders being announced soon...

Secure your free ticket to join them


Who Attends CustomerX?

The Technology Ecosystem used by leaders with commercial intent to copy, collaborate, compete.

eCosystem

 

Commerce Logos

An Event For a
New Era of Cross-Sector Commerce →

A new era of connected commerce is here. The customer is everywhere, always on, always connected. The smartest businesses don’t just compete for attention - they collaborate to win it.

We're bringing together leaders from retail, media, fintech, travel, hospitality, and technology - all shaping how brands engage, convert, and retain today’s connected consumer.


Leveraging 20+ years of expertise in global commerce

RetailX EVENTS

The organisations that consider opportunities and learn from other industries are often those that stay ahead of changing customer expectations. For commercial leaders, the challenge is understanding how these [customer] expectations are evolving and adapting experiences accordingly. Looking at a single industry in isolation is no longer enough. In many cases, the greater opportunity lies in creating more value for existing customers through stronger relationships, better use of data, relevant personalisation and strategic partnerships. -

Julie White, Chief Commercial Officer - Europe & North Africa, Premium, Midscale & Economy at Accor

AN EVENT FOR A
NEW ERA OF COMMERCE → 

The Experience

CustomerX isn’t another retail or marketing show - it’s the first event built for the new challenge in commerce.
How to grow your share of the customer’s cross-sector spend.

Learn what’s next. Meet who matters. Build what’s coming.

The Programme

The Agenda

From cross-sector collisions on the Supernova Stage, to the tactical blueprints of the Learning Labs. Discover the operating system that defines the programme.


 

1-2-1 Meetings Programme

Hosted Meetings

Guaranteed meetings with qualified buyers - targeted, times, and professionally arranged on your behalf.


 

Live Shopping

The Experience

Across five main stages, four immersive workshops, and a packed show floor, discover the strategies, partnerships, and technologies, driving the next decade of customer-centric growth.


 

Looking to put your brand in the spotlight and be seen by over
 3,000 cross-sector decision-makers this October?

Engineered for opportunity. Built for impact.
Our show floor is crafted to drive real ROI:

  • Purpose-built spaces for meaningful engagement
  • Integrated stages and live-content studios, to drive consistent traffic throughout
  • Bolstered brand awareness opportunities

Whether you're looking to secure exhibition space, explore branded sponsorship or discuss speaking opportunities, our team will work with you to align your objectives with the right level of participation.

CustomerX Floorplan
CustomerX sponsors

Exhibit and Sponsor

CustomerX is your opportunity to step out of the industry bubble and position your brand in front of buyers who are ready to adopt ideas, tools, models, and technologies that actively drive and support the growth of connected commerce.

CustomerX Audience Member

Attend

Commercial collaboration is changing how we operate. No single business owns the customer. It's time to leave the fragmented systems behind, learn from the best, and shape how we create, capture, and share customer value.

Stéphane de La Faverie
"I don't see where we sell to be either within four walls or a digital platform. The reality is consumers may discover a brand or product on social media or in a store. There's so many entry points. How do you make sure that you retain them through the journey?"
Stéphane de La Faverie
CEO |  Estee Lauder
Mohsen Ghasempour
"I think every organisation needs to think about a new way of connecting to the new generation of customers."
Mohsen Ghasempour
Group AI Director |  Kingfisher
Maryke Botha

"A fantastic day, perfectly balanced between innovation, insight, and meaningful connections. The RetailX roundtables stood out, delivering highly relevant content and sparking great conversations."

Maryke Botha
B2B Technology Marketing |  Epsilon
Aedeen Mageean

"RetailX events have been consistent in providing relevant content and networking opportunities to the retail industry. It's the right size event with specific tracks for the right job titles to bring real value to retailers, brands and tech solutions."

Aedeen Mageean
Senior Retail Media Marketing Manager |  Mirakl