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AI deployment has moved faster than customer trust in it. This session looks at where the gap is showing up, and how organisations are beginning to close it. The panel will explore service models that …
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AI is not just improving margins, it is reshaping how value is created, packaged, and monetised Moving from product margins to data, insight, and decision monetisation Becoming platforms, ecosystems, …
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AI is reshaping the commercial engine behind the experience, impacting everything from pricing and supply chains to service operations and decision automation. - AI-driven forecasting, pricing, and re …
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AI is embedded across digital products, marketing, sales, and service, but measurable impact remains inconsistent. So what is actually driving commercial performance? - Where is AI improving conversio …Sponsored by:
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Brands are overexposed to a handful of dominant platforms. At the same time, new marketplaces, such as vertical, social, and AI-driven are emerging super fast. The question is no longer whether to di …
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A forward-looking chat with the visionaries, going beyond the tools to explore where they think AI Commerce will be in the next few years Will AI agents weaken or strengthen brand relationships? Which …Sponsored by:
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The structures powering retail media vary wildly, from slick, scalable operations that genuinely serve brand partners, to fragmented, siloed setups that frustrate everyone involved. This session gets …Sponsored by:
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For retailers and RMNs, AI is reshaping how networks are built and operated. For brands, the question is simpler: is it actually delivering better outcomes, or just more complexity? We'll cut through …Sponsored by:
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The store remains the single most powerful moment in the shopper journey the place where the vast majority of purchase decisions are made or confirmed. Yet instore retail media consistently loses the …
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The best partnerships aren't built around inventory; they're built around objectives. This session explores what it actually takes to shift from channel-first selling to campaign-first planning how to …
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This session examines the gap between CX metrics and commercial outcomes - and how to close it. The panel explores how CX leaders are connecting investment to revenue retention, lifetime value and gro …
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Brands are increasingly wary of over-relying on any single dominant platform -Â and at the same time, new models are emerging fast: vertical marketplaces, social commerce, retailer-owned marketplaces, …
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Speed-to-market with AI is tempting, but the downside risks are real. What are the risks of prioritizing speed across compliance, trust and reputation's? Understanding emerging AI regulation and what …
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Customers are no longer navigating journeys alone. AI agents increasingly compare, shortlist, negotiate, and transact on their behalf. Discovery is fragmenting across assistants, feeds, and embedded e …Sponsored by:
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Retail Media is downsteam of what is happening in the wider world. This session brings together leaders from across the retail and brand landscape to map the macro shifts that are quietly, and not so …Sponsored by:
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Small and mid-sized brands are one of retail media's biggest untapped opportunities but most networks are still built for enterprise buyers. This session looks at how RMNs why the networks that do it …Sponsored by:
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Price has become the primary driver of customer retention. This session examines what is changing in the loyalty model, from the value of points based schemes to premiumisation strategies - what is re …
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As marketplaces become increasingly competitive, how can brands maintain differentiation, strengthen customer relationships and avoid becoming commodities? From pricing and merchandising to customer e …
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The Cross-Sector Commerce Summit
14–15 October 2026 | Olympia London
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14–15 October 2026
