AI for Operational Advantage

14 Oct 2026
AI is reshaping the commercial engine behind the experience, impacting everything from pricing and supply chains to service operations and decision automation. - AI-driven forecasting, pricing, and resource allocation - Linking service automation to satisfaction and revenue outcomes - Where AI reduces cost-to-serve v. where it adds complexity - Redefining the workforce and assessing augmentation v automation
Moderator
Paul Skeldon
Paul Skeldon, Author, INTERNET RETAILING
Speakers
Pooja Adiga
Pooja Adiga, Commercial Transformation Leader - Europe & Americas, THE HEINEKEN COMPANY
Alejandro Aparicio Rodriguez
Alejandro Aparicio Rodriguez, Lead Data Scientist, AI & Innovation, PANDORA
Nataly Quinn
Nataly Quinn, Head of Change and Tech Adoption , HOLLAND & BARRETT
Ben Heath
Ben Heath, Director of Implementation, VIRTUALSTOCK

Sponsored by:

 

Virtual Stock Logo