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Which best describes your company?
One tap — it decides which pass you need.
Commercial Leaders Pass
For brand-side leaders at retailers, brands, marketplaces, travel, leisure, hospitality, finance and media businesses.
- Full two-day access to every stage, theatre and networking space
- Your Connect 1-2-1 meetings — Take part in 3 x 10 minute meetings matched to what you’re working on, and you approve every match
- Priority seating in the hosted meetings lounge
- CustomerX Report complementary copy of the CustomerX cross-sector report
7 questions. About 2 minutes. Confirmed by email straight away.
Would rather not take meetings? The same access without the Connect programme is £195.
Agency & Advisory Pass
For agencies, consultancies and advisers working with consumer-facing businesses.
- Full two-day access on the same footing as brand-side delegates
- Delegate list access in the event app ahead of the doors opening
- Team rates from three people upwards — ask the team
7 questions. About 2 minutes. Confirmed by email straight away.
Building technology rather than advising on it? You need the Technology Provider Pass.
Technology Provider Pass
For companies providing technology, platforms, software or technical solutions to consumer-facing businesses.
- Full two-day access to every stage, theatre and networking space
- Delegate list access in the event app ahead of the doors opening
7 questions. About 2 minutes. Confirmed by email straight away.
Most technology providers come as sponsors or exhibitors. See what that includes before buying a delegate pass.
Press Pass
For accredited journalists, editors and industry analysts covering the commerce economy.
- Full two-day access to every stage and theatre
- Speaker and sponsor introductions arranged by the press team
- Press room with desk space and embargoed announcements
Reviewed by the press team within two working days.
Every CustomerX pass includes
- Two days of content across all theatres
- 3,000 senior leaders from across the commerce economy
- Cross-sector agenda — growth, loyalty, commerce, CX, data, AI, retail media, partnerships
- Full show floor access, meeting spaces and live experience areas
Not quite you? Compare all five passes
| Who it’s for | Pass | Price | Register |
|---|---|---|---|
| Brand-side, taking part in 1-2-1 meetingsRetail, brands, marketplaces, travel, leisure, hospitality, finance, media | Commercial Leaders | Free | Register |
| Brand-side, without the meetings programmeSame access, no matched meetings | Commercial Leaders | £195 | Register |
| Agencies, consultancies and advisersAdvising consumer-facing businesses | Agency & Advisory | £195 | Register |
| Technology, platform and software providersNot eligible for brand-side passes | Technology Provider | £995 | Register |
| Accredited press and analystsSubject to accreditation | Press | Free | Apply |
- 3,000senior commercial leaders across two days
- 5stages and theatres, one agenda
- 14–15 OctOlympia London, 9.00am start
What the 1-2-1 meetings programme actually involves
Connect matches you to three solution providers based on what you’re working on. You approve every match and set your own availability — nothing is booked without you. It’s what the free pass is built around, and it’s why brand-side leaders come back.
Registering for a colleague?
Each pass needs its own work email and mobile number, so send them the link rather than registering on their behalf — it saves a bounced confirmation on the door.