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CustomerX 2026:
Where the battle for customer spend goes cross-sector
On 14–15 October, CustomerX brings senior leaders from across consumer-facing sectors together to examine what happens as traditional industry boundaries disappear - and businesses compete for the same customer attention, loyalty and disposable spend.
We’d like to invite you to attend CustomerX as accredited press.
Why CustomerX is worth covering?
CustomerX has been built around a fundamental commercial shift: the customer is increasingly becoming the market boundary, rather than the sector.
Across two days, leaders will examine how AI, retail media, loyalty, entertainment, travel, payments, commerce and customer experience are colliding - and the new partnerships and business models emerging as a result.
The programme is designed around practical cross-sector questions, including:
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Who owns the customer relationship when media, commerce and payments converge?
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How is AI changing the way customers discover, decide and buy?
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What can retailers learn from airlines, hospitality, financial services and entertainment - and vice versa?
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Where are new commercial partnerships creating previously inaccessible revenue?
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How do brands compete for a greater share of increasingly pressured discretionary spend?
Who'll be there?
Senior leaders - ecommerce, digital, marketing, CX, CRM, loyalty, retail media, data, AI, strategy, partnerships and commercial growth - from retail, brands, D2C, FMCG, marketplaces, travel, leisure, hospitality, media, finance-adjacent commerce and technology.