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Nurcin Turgut
Head of Customer Success
STORYLY
Nurçin Turgut Dolu is Head of Customer Success at Storyly, the AI-powered in-app content experience platform. She leads the team behind Storyly's enterprise accounts across ecommerce, fintech, and iGaming, including Sephora, Rossmann, Next, Turkish Airlines, and Coca-Cola. Her focus is retention, expansion, and renewals, built on a high-touch model of multi-stakeholder partnership. She designs onboarding strategy, builds renewal processes that scale, and ensures customers see the business impact of engagement and personalization. She writes on customer success and what drives conversion and retention, and cares as much about how her team grows as the numbers it hits.
Sessions
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KEYNOTE: From Passive Scrollers to Active Buyers: How Sephora Bridges the "Experience Gap"15-Oct-2026Changemaker Theatre