Ian Golding

Ian Golding, CCXP is a globally recognised Customer Experience specialist, consultant, author, trainer and keynote speaker. With more than 30 years of business experience, Ian helps organisations around the world turn customer-centric ambition into practical, sustainable change.

A former Head of Group Customer Experience at Shop Direct, Ian has also held senior roles with organisations including Royal Bank of Scotland and GE. He is a Certified Customer Experience Professional (CCXP), a Lean Six Sigma Master Black Belt, and was a founding member of the Customer Experience Professionals Association (CXPA).

Ian is the author of Customer What? The Honest and Practical Guide to Customer Experience and is known for bringing customer experience to life through practical insight, real-world examples and an engaging, thought-provoking style.