Your guide to 10-minute meetings that matter
The Connect Meeting Programme puts you face to face with the solution providers that matter to your role — in short, focused, pre-arranged 10-minute meetings. No cold outreach, no chasing diaries: tell us who's relevant, and we'll build your schedule.
14–15 October 2026 · Olympia LondonWhat is Connect?
What
Pre-scheduled 10-minute, one-to-one meetings with CustomerX exhibitors and partners, arranged through the event platform (ExpoPlatform).
Who
Every attendee on the Commercial Leader pass. Your pass is complimentary because you've opted in to take part in the programme.
Your commitment
Take part in a minimum of 3 × 10-minute meetings. To make that possible, submit at least 9 relevant meeting requests. More meetings are available on request.
When & where
Wednesday 14 Oct, 10:30–14:30 and Thursday 15 Oct, 10:30–13:00, in the Connect 121 Meeting Programme area at Olympia London. You choose your availability: block out any slots you can't make and we'll only schedule you when you're free.
Key dates
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1Now – Wed 30 Sept, 11:00
Request stage
Complete your profile, set your availability and submit at least 9 meeting requests.
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2Wed 30 Sept – Wed 7 Oct
Incoming relevance stage
Review requests from people who want to meet you, and mark the ones that are relevant.
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3Wed 7 Oct, 11:00
Schedule released
You'll receive an email with your allocated meetings. You can also find them in the event app under My Schedule and My Meetings.
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4Wed 14 – Thu 15 Oct
Meet
Head to the Connect 121 Meeting Programme area for each of your 10-minute meetings.
How it works: six steps
Log in to the CustomerX event platform with the email you registered with. Everything below happens in the Networking menu on the left of the screen.
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1Complete your profileTell us who you are and what you're working on
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2Set your availabilityBlock out any times you can't meet
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3Find who to meetBrowse and filter the Matches List
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4Submit your requestsMark at least 9 as Relevant or Super relevant
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5Respond to requestsReview who wants to meet you
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6Check your scheduleReleased Wed 7 Oct at 11:00
Complete your profile
- Go to Profile (top right) and choose Edit profile
- Fill in every field marked *: job title, job function, company, country, mobile and LinkedIn
- Add a photo. People are more likely to accept a meeting when they can see who they're meeting
- Select your Industry sector, Sub-sector and Seniority
- Choose the categories of most interest to you in your role. These drive your recommendations
- Switch on the toggle confirming you'll attend your scheduled meetings. This is required for your complimentary pass
- Answer purchasing power, tell us if you're evaluating a project or supplier, share your two biggest challenges, then press Save
Open Meeting Program & set your availability
- In the Networking menu, click Meeting Program
- You'll see your two meeting blocks and where you are in the timeline
- Click the ⋮ menu (top right) and choose Manage Timeslots
- Block any slots you can't make, for example when you're speaking or in a session, then Save Changes
Find who you want to meet
- Scroll down the Meeting Program page to your Matches List
- Switch between Exhibitors (companies) and Users (individual people)
- Use Search and the Filters (match type, activity categories, interest categories, countries) to narrow the list
- Click View Team Members to see who from each company you could meet
Submit your meeting requests
- Under each team member, choose Relevant or Super relevant
- Use Super relevant for the conversations you'd most like to have
- Submit at least 9 requests so we can secure your minimum of 3 meetings
- Want more than 3 meetings? Submit more requests. Extra meetings are available on request
Finalising your meetings
Respond to incoming requests
- Exhibitors and other attendees will also be requesting meetings with you
- Go to Meeting Program and review each request
- Mark the ones you'd like to take as Relevant or Super relevant
- The more you respond to, the stronger your final schedule
Check your schedule
- You'll receive an email with your allocated meetings. They're also in the event app under My Schedule and My Meetings
- Each shows who you're meeting, the time and the table number for your meeting
- Your schedule may update as more meetings are confirmed, so check back before the event
- Can't take part after all? Use Cancel attendance in the ⋮ menu and let us know
On the day
All meetings take place in the Connect 121 Meeting Programme area. Each meeting lasts 10 minutes.
Arrive a couple of minutes early
Meetings run on a tight 10-minute rhythm with a 2-minute changeover, so a late start eats into your time.
Keep your schedule to hand
Log in to the platform on your phone and check My Schedule for times and who you're meeting.
Come with one clear question
Know the challenge you want to solve. It turns ten minutes into a useful conversation.
Can't make a meeting?
Let us know as soon as possible at gabriela@retailx.net so we can let your meeting partner know.
Need a hand?
Questions about your profile, requests or schedule? Our meetings team is here to help.
gabriela@retailx.netWe look forward to welcoming you to CustomerX at Olympia London on 14–15 October.