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Keynote When Ocado Hooked up with Tesco to Link AI & Robotics to Better Customer Experiences
This session explores how companies are integrating AI and robotics into customer-facing operations to drive efficiencies, improve service delivery, and reshape the customer journey. Hear from industry leaders about scaling automation in real-time environments • What operational challenges do companies face when scaling AI and robotics across customer touchpoints? • How are AI and robotics used in combination to deliver operational efficiencies and enhanced customer experience? • What lessons have emerged from early-stage implementations of AI and robotics in customer-facing environments? • How can AI and robotics collaborate with human staff for better service outcomes?