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Keynote Building Customer-Led Growth Across Commerce, Platforms and Service Partners
What changed when organisations moved to customer-led execution across connected journeys and how working with platforms, suppliers and service providers shaped measurable growth in practice • What changed across teams and partner relationships to support customer-led execution • How organisations aligned with platforms, brands and service providers to deliver consistent outcomes • Which changes unlocked measurable growth across connected journeys • What failed to scale and what organisations would do differently