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Keynote Breathing Life into Journey-Based Growth Across Connected Sectors
• How organisations in retail, travel, hospitality and digital platforms are adapting internal systems to operate within shared, cross-sector customer journeys, and what this looks like in practice across delivery, service and fulfilment environment • How cross-sector journeys change how marketing, service and operations teams work together in live environments • What has been built to connect systems across retail, travel, platforms and service providers • Where collaboration between sectors improves performanceand also where it breaks in execution • What operational signals show when cross-sector journey models are actually working