AI in Commercial Teams

14 Oct 2026
Think Tanks
Think Tanks
AI is embedded across digital products, marketing, sales, and service, but measurable impact remains inconsistent. So what is actually driving commercial performance? • Where is AI improving conversion, lifetime value, and retention? • When does personalisation becomes noise or risk? • Moving from static segmentation to real-time decisioning David Norris, Chief Growth Officer, Holiday Extras(confirmed)